Lenôtre Terms and Conditions for Le Club Accorhotels Loyalty Members

1.Earning Le Club Accorhotels points

Le Club Accorhotels program members receive one Le Club Accorhotels point for every euro spent (points are earned on the invoice total before tax) at any Lenôtre boutique in France, as well as at the Pavillon Elysée restaurant in Paris. Members will also earn one Le Club Accorhotels point for every euro spent when purchasing Lenôtre cookery courses, as well as for purchases made via the Lenôtre Customer Sales department.

Purchases partially or totally paid for using Le Club Accorhotels rewards gift vouchers are not eligible for earning Le Club Accorhotels points.

Cannot be used in conjunction with other loyalty programs or employee scheme benefits.

2.Converting your Le Club Accorhotels rewards into gift vouchers

Whenever the total of accumulated Le Club Accorhotels points on an account reaches the defined points threshold (account statement as proof), members can convert their Le Club Accorhotels points into Le Club Accorhotels rewards vouchers.

Le Club Accorhotels rewards vouchers are accepted as partial or full payment of purchases made:

  • at any Lenôtre boutique in France
  • at the Pavillon Elysée restaurant in Paris
  • for Lenôtre cookery courses
  • via the Lenôtre Customer Sales department

Le Club Accorhotels rewards vouchers cannot be accepted against the purchase of books, alcohol or media products.

3. Complaints with partners

3.1. Earning points

If the member finds that their Le Club Accorhotels points have not been credited within a maximum of six weeks following their Lenôtre purchase, they may make a complaint by completing the complaint form available on the accorhotels.com website, providing an explaination of their complaint and attaching any supporting evidence, within six months following the day of purchase at Lenôtre.

For the member to be credited with the points, the invoice corresponding to the complaint must be in the name of the Le Club Accorhotels card holder.

3.2. Redeeming Le Club Accorhotels rewards vouchers

For any complaints regarding acceptance of Le Club Accorhotels rewards vouchers at Lenôtre, the member may use the corresponding complaints form in the Help and Contact section of the website.

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