Terms and Conditions of Booking Vehicles with Europcar for Le Club Accorhotels Loyalty Members

1.The distribution channels available for Le Club Accorhotels members to reserve vehicles are:

  • Europcar agencies in 160 countries
  • Europcar websites
  • the Europcar Call Center
  • Accorhotels and associated Accor hotel brand websites

2. Earning Rewards points and other benefits

2.1. Earning Rewards points

Le Club AccorHotels members can earn up to 1,000 Rewards points for any vehicle rental at eligible rates in the network of participating Europcar agencies in 160 countries.

  • 250 Rewards points for 1-4 day rentals
  • 500 Rewards points for 5-7 day rentals
  • 1,000 Rewards points for rentals for 8 days or more

For crediting Rewards points related to a rental, the Le Club AccorHotels card number must be given when the vehicle is booked, and the Le Club AccorHotels card must be presented to the agency when picking up the vehicle.

The Le Club Accorhotels card must be valid and the name on the Le Club Accorhotels card must match the name of the main driver on the rental contract.

The following are not considered to be eligible rates for crediting Rewards points:

  • rentals of chauffeur-driven vehicles
  • Company rates
  • Partner rates
  • rates for Europcar employees or partner employees
  • "Tour Operator" vouchers
  • rentals provided by insurance companies
  • free rentals
  • van rentals
  • promotional offers
  • "Auto Liberté" rates in France
  • rentals for periods of over twenty five (25) days
  • replacement vehicles

Vehicle rentalspartially or totally paid for using Le Club AccorHotels Rewards vouchers are not eligible for Rewards points.

It is not possible to make more than one booking with the same date and/or place of rental with the same main driver.

2.2. Rate benefits

Le Club Accorhotels members can enjoy a ten percent (10%) discount on the eligible international rates defined above on a wide range of vehicles in 160 countries, and up to twenty percent (20%) discount depending on the country and rental duration.

Europcar international rates include collision damage waiver (CDW) (except non-buyback deductible), theft waiver (TW) (except non-buyback deductible), taxes and unlimited mileage (may be limited to 250 km [155.34 miles] per day in France).

3. Acceptance of Le Club Accorhotels rewards gift vouchers

When the number of Rewards points earned on a Le Club AccorHotels points account reaches a predefined level of Rewards points (as attested to by the account balance), the member may convert Rewards points into Le Club AccorHotels Rewards vouchers.

Le Club Accorhotels rewards vouchers are accepted as partial or full payment of car rental at the network of participating Europcar agencies in the following countries:

  • Germany
  • Belgium
  • Denmark
  • Spain
  • France (including Martinique, Guadeloupe and Réunion)
  • Great Britain
  • Greece
  • Italy
  • Luxembourg
  • Portugal
  • Switzerland
  • Sweden

Le Club Accorhotels rewards vouchers are accepted toward payment of car rental at the public rates. Le Club Accorhotels rewards vouchers are not accepted against rates that are prepaid, negotiated, including rates negotiated by Accor, business and Tour Operator rates or against special rates for employees of Europcar, Accor or partners.

4. Complaints with partners

4.1. Earning Rewards points

If a member finds that their Rewards points have not been credited within a maximum of six weeks following car rental from a participating Europcar agency, they may make a complaint by completing the complaint form available on the AccorHotels.com website, providing an explaination of their complaint and attaching any supporting evidence, within six months following return of the vehicle. For the member to be credited with the Rewards points, the invoice corresponding to the complaint must be in the name of the Le Club AccorHotels card holder.

4.2. Redeeming Le Club Accorhotels rewards vouchers

For any complaints regarding acceptance of Le Club Accorhotels rewards vouchers within the Europcar network in participating countries (see list of countries in section 3.), the member may use the corresponding complaints form in the Help and Contact section of the accorhotels.com website