Club Med Terms and Conditions

1. Earning Le Club Accorhotels points on stays at Club Med

Le Club Accorhotels program members receive 1 Le Club Accorhotels point for each euro spent, on the total price of a Club Med package (*) for all stays at Club Med establishments worldwide. The maximum limit is set at EUR 3000 per stay, i.e. a maximum of 3000 Le Club Accorhotels per stay. To be eligible, the stay must be reserved via the Club Med telephone reservation office, Club Med's network of direct agencies or via the clubmed.com website.

Family vacations must be booked under a single Club Med membership number.

Le Club Accorhotels points are earned on full rates, and not on promotions. Club Med is responsible for accepting the Le Club Accorhotels card and therefore crediting Le Club Accorhotels points.

(*) Club Med package with or without transport, excluding additional expenses: taxes, Club Med membership fees, excursions, administrative formalities, purchases made in the Villages etc.

2.Converting your Le Club Accorhotels rewards into gift vouchers

Whenever the total of accumulated Le Club Accorhotels points on an account reaches the defined points threshold (account statement as proof), members can convert their Le Club Accorhotels points into Le Club Accorhotels rewards vouchers.

Le Club Accorhotels rewards vouchers are accepted as partial or full payment against a stay at a Club Med establishment. The stay must be reserved via the Club Med telephone reservation office or through Club Med's network of direct agencies in Europe (France, Belgium, Germany, the Netherlands, Spain, Portugal, Israel) or in the USA.

3.Complaints with partners

3.1 Earning Le Club Accorhotels points

If a member finds that their Le Club Accorhotels points have not been credited within a maximum of six weeks following their Club Med stay, they may make a complaint by completing the complaint form available on the accorhotels.com website, providing an explaination of their complaint and attaching any supporting evidence, within six months following the transaction.

For the member to be credited with the Le Club Accorhotels points, the invoice corresponding to the complaint must be in the name of the Le Club Accorhotels program member.

3.2 Redeeming Le Club Accorhotels rewards vouchers

For any complaints regarding acceptance of Le Club Accorhotels rewards vouchers at Club Med, the member may use the corresponding complaints form in the Help and Contact section.

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