Description of guarantee
If you make a reservation at a Sofitel hotel through our site www.sofitel.com and find the same offer in the same hotel at a better rate within the next 24 hours, we will give you a 10% reduction on that rate.
How can I take advantage of this guarantee?
After you have made a reservation at a Sofitel hotel through our internet site, you take note of your confirmation number.
If within the following 24 hours you find a better rate for the same offer, (same hotel, dates, room category, rate conditions) on another internet site, all you have to do is to fill out the online form provided at our site and request that the Best Price Guarantee be honored. Our customer service department, after verifying the information, will confirm your reservation at the better rate, with an additional reduction of 10%.
Ensuring that your reservation was made under the best possible conditions so you can make the most of your stay with us - it's all part of Sofitel service.
Example:
| Price booked on Sofitel.com | €200 |
|---|---|
| Price seen on another site | €180 |
| Final price applied by Sofitel | €162 (€180 - 10%) |
