Business travellers with a contract Search

Explore new horizons

Roam the four corners of the world in search of its finest features, while indulging in our hotel offerings and hospitality. Let us reveal where and how to immerse yourself in local attractions and world-famous events.

Find Your Hotel

Discover the brand collection & the latest news

Our rich heritage is expressed in four distinct brands, each with its own compelling back-story. And the fascination continues with visits by star chefs, the opening of dramatic new hotels and much more.

Unveil the curtain

Host the event of your dreams

Start with a sumptuous venue, add a careful selection of canapés and Champagnes, and invite your esteemed guests. Our experts will help you pull off a pitch-perfect day.

Plan your event

Join the loyalty program

Le Club AccorHotels is the AccorHotels' free loyalty programme. For every single stay in our hotels, you earn points and enjoy personalized benefits

Become a member
  • Exclusive pre-sale access worldwide

    Enjoy exclusive rates 48 hours before everyone else, twice a year.

  • Online check-in

    Less to do, more time for you

  • Room Upgrade

    From gold status, subject to availability on arrival

  • Free nights

    Whenever you want, starting at 2,000 Rewards points

Best price guarantee

News Feed

Press releases

May 05th, 2011

Play with Sofitel: 80 magnifique nights across the world.

Download Press Release Press Release Archive

Sofitel guarantees you the best price

General terms of conditions


If you book a Sofitel hotel online at and find (within 24 hours) an equivalent offer on another website for the same hotel at a lower price excluding holiday taxes but including booking fees), we will honor the lower rate and give you a further reduction of 10%.

top of page

Application of the Guarantee

The Best Price Guarantee applies to reservations of Sofitel hotels made on the Internet site and for which a confirmation number has been issued to validate the reservation.

To submit a claim under the Best Price Guarantee, you must fill out the online claim form at

top of page

Applicable rates / Exclusions

The Best Price Guarantee applies solely to Sofitel hotel room bookings, excluding the sale of rate packages/special offers (including an offer proposed at the hotel, transport services or any other service related to the room booking).

The rates covered by the Best Price Guarantee must be accessible to the public and available for reservation; expressly excluded are:

  • group rates
  • corporate rates
  • rates granted to conferece and seminar organizers
  • rates granted to holders of the Accor Favorite Guest card, the Accor Favorite Guest Ibis card, and the Accor Favorite Guest Corporate card
  • rates granted to Accor partners and employees
  • rates granted to Accor employess

top of page

Type of rooms

The Best Price Guarantee applies to an equivalent type of room as that which was booked on

The equivalent type of room must be available and bookable on another Internet site at the time of claim verification by the Accor customer service.

top of page

Dates and length of the stay

The Best Price Guarantee applies to the same dates as the stay booked on

For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.

top of page


If the rate found on another Internet site is given in a currency different from that of the rate booked on, the Accor customer service will convert this rate into the same currency as the rate offered on the Internet site

The exchange rate used will be the Accor exchange rate in effect on the website at the time of the initial reservation.

After the rate is converted, Accor reserves the right to refuse a claim, in particular if the difference between the rates is due to the fact that the two Internet sites use different currency exchange rates.

top of page

Sales conditions

The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on in order for the Best Price Guarantee to apply. This concerns in particular:

  • prepayment and deposit requirements
  • cancellation conditions
  • conditions regarding modification of the reservation

top of page

Filing a claim

You can access the online claim form at The mandatory fields on the claim form must be properly completed, and the required supporting documents must be attached to the claim. Claims that are incomplete or incorrect, or that include illegible or incomplete supporting documents, will not be processed.

A claim may be made within the 24 hours following the booking made on the website, as attested by the time on the reservation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.

top of page

Handling of claims

After verification by the customer service, the Best Price Guarantee will be granted if your claim meets all the conditions of application. The customer service will send you an e-mail giving you the confirmation number of your reservation as well as the new rate applicable to your reservation.

In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.

If the claim does not meet the conditions of the Best Price Guarantee, the customer service will send you an e-mail stating that the Guarantee cannot be applied.

In the case that you wish to cancel the reservation made on, the sales conditions applicable are those stated in the sales conditions presented on the site.

top of page

Initial rate of the hotel

At your departure from the hotel, the rate confirmed by the customer service will be billed together with any other services not included in the reservation (restaurant, bar, etc.).

In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.

Compliments Points will be credited to Accor loyalty card holders on the basis of the rate actually billed at the hotel.

top of page


Accor declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than

Accor reserves the right to modify or terminate the Best Price Guarantee and the terms and conditions of this Guarantee at any time and without prior notice.

top of page

* Prices start from. Offer subject to the hotel's conditions and availability. See the sales conditions for the rate. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Stay in touch with us


Subscribe to our latest news and offers.
We treat your personal information with the utmost confidentiality.

* Required fields

Browse the So Boutique

Place a hallmark of Sofitel luxury in your own home.Our online boutique has something for all discerning tastes.

Shop Now